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by support
20.11.2015 7:41 am
Forum: Questions concerning our products, orders and guarantees
Topic: Help with delivery
Replies: 1
Views: 33374

Re: Help with delivery

Dear Asha, thank you for your message. This is a standard import procedure. You are not required to submit anything. UPS will take care of that. Your package is being delivered today.
by support
24.8.2015 12:53 pm
Forum: Questions on delivery
Topic: What is the amount of import duties in my country?
Replies: 0
Views: 63002

What is the amount of import duties in my country?

If you are from the European Union, you pay no import duties. When ordering a shipment outside the European Union, the selling price does not include taxes and duties. Unfortunately, we cannot calculate import taxes and duties for each consignment that leaves our warehouse. These duties fall exclusi...
by support
24.8.2015 12:52 pm
Forum: Questions on delivery
Topic: Do the prices include import duties and other fees?
Replies: 0
Views: 38844

Do the prices include import duties and other fees?

Shipping is always paid by us. Import duties are different in all countries, and they are always paid by the customer who ordered the product to the customs authorities in their own country of residence.
by support
24.8.2015 12:52 pm
Forum: Questions on delivery
Topic: How quickly will I receive the Electro Antiperspirant?
Replies: 0
Views: 39165

How quickly will I receive the Electro Antiperspirant?

Wherever possible, we use air express parcel services, the delivery time is 1 to 5 working days, anywhere in the world. If it is not possible to choose the express parcel services, we will send the Electro Antiperspirant via express regular mail, the delivery time is up to 2 weeks.
by support
24.8.2015 12:51 pm
Forum: Questions on delivery
Topic: Is worldwide shipping really absolutely free?
Replies: 0
Views: 39153

Is worldwide shipping really absolutely free?

Yes. Shipping is always counted in the prices for products that you see in our stores.
by support
24.8.2015 12:50 pm
Forum: Questions on the moneyback guarantee
Topic: Do you return money only for the devices or also for the adapters for the body?
Replies: 0
Views: 49927

Do you return money only for the devices or also for the adapters for the body?

We always return money for devices and adapters that were not removed from the safety cover.
by support
24.8.2015 12:50 pm
Forum: Questions on the moneyback guarantee
Topic: What is the money-back guarantee?
Replies: 0
Views: 39291

What is the money-back guarantee?

The money-back guarantee is present because we have the utmost confidence in our products and we want you to be able to test and certify the devices are truly functional and will solve your problems with excessive sweating. If not, you can simply return the device to the address specified in the ins...
by support
19.8.2015 4:27 am
Forum: General Questions
Topic: COD in Australia?
Replies: 1
Views: 34387

Re: COD in Australia?

Hi Francesca, shipping to Australia usually takes 2-4 days. Unfortunately, payment in cash on delivery is not possible in Australia. You can pay for your order by PayPal, payment card online, bank transfer or Western Union.
by support
14.7.2015 1:39 pm
Forum: Questions on individual plans
Topic: Is it possible that due to the completion of the individual plan I can transcend the time for the money-back guarantee?
Replies: 0
Views: 50268

Is it possible that due to the completion of the individual plan I can transcend the time for the money-back guarantee?

It isn’t possible. We automatically extend the money-back guarantee by the length of time, for which the individual plan is compiled.
by support
14.7.2015 1:38 pm
Forum: Questions on individual plans
Topic: Do I have to go through an individual plan?
Replies: 0
Views: 39289

Do I have to go through an individual plan?

Sometimes it is needed. 85% of people are absolutely satisfied with the basic plan in the manual. Because we are all different, sometimes, it so happens that the plan in the instruction manual doesn’t work as it should, so we put together an individual plan free of charge based on the customer’s exp...

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